Once upon a time in my working life I had a boss who had a bad attitude. And his attitude affected everyone in the building. What should be the relationship between a boss’s attitude and an employee’s reaction? What is the ultimate effect on the bottom line?When any employee called in sick, my boss would hang up the phone before the conversation ended. To all of us employees it seemed that this was his way of punishing anyone who had a notion of missing a day of work.
This boss also used other intimidation tactics to control his workforce. When someone approached him with a complaint, he made no bones about expressing his irritation: In a raised voice he would say, “That’s just the way it is.” In most cases his tactics worked. His employees learned not to express their grievances because it was a no-win situation.
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